Kevin Edward Associates provides executive recruitment consultancy to niche market sectors,
both within the UK and Internationally. Find out more…
Field Service Engineer
Based in Chester, Essex, and Leicester.
£20k-£24k basic (dependant on experience) + company van + on call/standby bonus + pension.
Our client is a well-known manufacturer of slings, hoists, shower chairs, and stair lifts, which are for home use and in care homes. Their products aid mobility, independence and improve daily life for the elderly and less able, and are highly recommended by leading clinical experts, the NHS, and Social Services. They are actively recruiting for field service engineers to support with the installation, service, and maintenance of the own brand products, as well as with a number of other products they offer for resale.
The business is well known for its customer care, performance, training, and communication (both with customers and internally). Everything they do is about improving the care and increasing independence of the people they serve.
The field service team is supported by an internal scheduling and customer service team, who manage all appointment setting and first line client contact. This ensures that the team of field service engineers can ensure maximum focus is on the customer at hand, and so that more than 90% of appointments are resolved without needing a second visit - which is a KPI of each individual engineer and should be easy to achieve as long as vans are kept well stocked with spare parts.
Due to our clients high standards for performance and service delivery, they only want to consider candidates who have the following experience:
Please contact for more details, enclosing a copy of your CV and outlining your experience relevant to this role.