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Sales Executive (#SDSalesexec_1524481119)

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Sales Executive (#SDSalesexec_1524481119)

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Reference #: SDSalesexec_1524481119
Location: Arundel
Salary: Negotiable
Sector: Business & Professional Services
Type: Permanent
Posted On: 23/04/2018

Job title: Sales Executive

Department: Sales

Reports to: Sales Team Leader

Salary: £18-23k basic

Location: West Sussex

Requirement and Purpose:

Work as part of a team with responsibility for delivering sales targets through delivery of timely and competitive quotes to ad-hoc customers. Be responsible for key operational processes within the Customer Services department. These processes include core recovery, invoicing, contact management and closure of third-party exchanges. Provide excellent customer service with reference to applicable General Terms Agreements and Exchange agreements. Combine with an appreciation of credit risk, margin calculation and understanding of commission structures.

This is a dynamic role and further responsibilities may be added to support Sales activity in future in negotiation with the role holder.

This position is vital to the achievement of company revenue and differentiated customer service objectives. The holder of the position will be required to take responsibility for a variety of processes and to work, with support, toward identifying any opportunities to make those processes more efficient to administer.

Key Responsibilities

  • Demonstrate team-working skills including flexibility to move between tasks as prioritised by the team leader. Understand the individual contribution required in order to produce outstanding results for the group as a whole.
  • Make best use of company systems and tools to source and price material competitively. Research and offer logistical solutions and alternate MPN's as applicable.
  • Identify cores, resolve quarantine or trace issues and close third-party exchanges through negotiation with suppliers.
  • Take responsibility for assisting in the identification and acceptance of core components as requested. Provide assistance in ensuring payment for services provided.
  • Monitor and ensure satisfactory organisational response to any customer query received including escalation as required and regular feedback.
  • Positively engage with Continuous Improvement activity including communication of ideas for improvement to team leader and management. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them. Help facilitate any data collection or activity required to implement change in a structured process.
  • Proactively communicate with internal and external customers to meet targets. Maintain positive and professional relationships.
  • Assist in the training of staff as required and take responsibility for personal development.
  • Production and maintenance of relevant reports as requested by team leader and management.
  • Any other reasonable and appropriate tasks as requested by the management team in order to meet the needs of the business.

Person Specification

  • Demonstrates team-working behaviours including supporting others through reliability, empathy and sharing of knowledge.
  • Must speak Spanish fluently
  • Sales and process driven with appropriate verbal and written communication skills to support the development of customer relationships.
  • Energy and commitment to meeting targets and using problem-solving skills to overcome team challenges
  • Flexible in moving between tasks and focused on organisational priorities.
  • Methodical and organised with good attention to detail.
  • Ability to sustain and develop relationships with a range of external ad-hoc and contracted customers.
  • Possesses negotiation skills and uses them to contain costs and improve efficiency.
  • Recognises key organisational challenges and enhances development of a 'one company' perspective through active promotion of co-ordination between internal departments.
  • Commercial acumen developed through experience in customer service and/or sales. Ideally candidates will have experience within aerospace sector.

Criteria of Assessment:

  • Team performance as indicated by agreed Key Performance Indicators.

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