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Service Manager (#CF-105)

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Service Manager (#CF-105)

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Reference #: CF-105
Location: Barcelona
Salary:
Sector: Construction & Infrastructure
Type: Permanent
Posted On: 15/01/2021

Job Title: Service Manager

Industry: Construction - Facades and Building Envelopes (Glass, Steel and Aluminium)

Location: Barcelona

Salary: Attractive Salary package

 

COMPANY DESCRIPTION:

Experts in the design and construction of bespoke steel and glass structures, façades and complex building envelopes made from glass, steel, aluminium and other high-tech materials. For many years this company has invested in equipment, technology and R+D in order to develop and deliver groundbreaking projects, providing the highest level of quality and performance to its clients.

 

 

 

JOB SUMMARY:

 

To manage, understand and implement all the servicing projects and to coordinate all the actions necessary to ensure the timely after-sales service in accordance with the company quality standards.

 

 

MAIN RESPONSIBILITIES

  • To Manage Technically, Financially and programmatically the after-sales customer requirements, complaints or non-conformities.
  • To control and ascertain that all the servicing interventions are completed in accordance with the agreed specification.
  • To ensure customer satisfaction and to guarantee good communication and alignment with all the project stakeholders.
  • To manage the after-sales servicing portfolio.
  • To provide sufficient information to ensure a high and consistent quality during manufacture and installation.
  • Ensure that the final documentation of the project is completed in terms of guarantees, instructions.

 

KEY QUALIFICATIONS AND SKILLS

  • University degree in Mechanical Engineering, Civil Engineering, or any other relevant Engineering. Alternatively, possess a Technical Architectural degree.
  • Experience in production plants and machine shops.
  • Knowledge of European standard, building regulations and design guides.
  • Well-developed communication skills.
  • Excellent interpersonal skills to develop and maintain effective relationships with clients, third-parties and project teams.
  • Proven experience in design and use of Autocad 2D and 3D Solidworks.
  • Proven ability and advanced knowledge of Microsoft Office including MS Word, MS Excel, MS Outlook and MS Project.
  • Willing to travel frequently (approx. 40-60% of working time).
  • High English level.

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